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Salesforce Salesforce-Sales-Representative Quiz & Salesforce-Sales-Representative study guide & Salesforce-Sales-Representative training materials

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 2	Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 3	Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 4	Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.

Salesforce Certified Sales Representative Sample Questions (Q39-Q44):

NEW QUESTION # 39
During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?

A. Propose an alternative product.
B. Ask questions to characterize the issue.
C. Offer friendlier terms and a lower price.

Answer: B

Explanation:
Asking questions to characterize the issue is an effective way to handle an objection from the customer. Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection. Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling

NEW QUESTION # 40
Which first step should a sales representative take to gain insight on potential customers?

A. Analyze data about customers.
B. Conduct stakeholder interviews.
C. Create customer success plans.

Answer: A

Explanation:
Analyzing data about customers is the first step that a sales rep should take to gain insight on potential customers. Data analysis is the process of collecting, processing, and interpreting information about customers using various sources and methods, such as CRM systems, web analytics, social media, surveys, etc. Data analysis helps to understand customers' demographics, behaviors, preferences, needs, etc., as well as to segment them into groups based on their similarities or differences. Reference: https://www.salesforce.com/resources/articles/customer-analysis/#customer-analysis-definition

NEW QUESTION # 41
A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue.
What is the best course of action in this scenario?

A. Acknowledge the issue and explain to the customer that service is responsible for fixing it.
B. Escalate the issue to higher-level stakeholders and work collaboratively to find a solution.
C. Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.

Answer: B

Explanation:
When a customer experiences issues with a product after the sale is complete, the sales representative should not pass the responsibility to the service team, nor should they give up on finding a solution. Instead, the sales representative should escalate the issue to higher-level stakeholders, such as managers, executives, or product experts, and work collaboratively with them and the service team to find a solution that satisfies the customer. This shows the customer that the sales representative cares about their success and is willing to go the extra mile to resolve the issue. Reference: [Sales Rep Training: Handle Customer Issues], [Cert Prep: Salesforce Certified Sales Representative: Service and Support]

NEW QUESTION # 42
A sales representative's existing customer is opening offices in new regions.
What should the sales rep focus on to increase the contract value?

A. Efficiency target
B. Expansion target
C. Growth target

Answer: B

Explanation:
Expansion target is the best answer because it refers to the opportunity to sell more products or services to an existing customer who isgrowing their business or entering new markets. The sales rep should focus on understanding the customer's needs and goals in the new regions, and offer solutions that can help them achieve them. Efficiency target and growth target are not relevant to thisscenario, because they are related to the sales rep's own performance and objectives, not the customer's. Efficiency target is about improving the sales rep's productivity and effectiveness, while growth target is about acquiring new customers or increasing market share. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]

NEW QUESTION # 43
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

A. Base the pitch on what the prospect has explicitly told them in previous conversations.
B. Base the pitch on the sales rep's company's proven, most successful product lines.
C. Base the pitch on discovery research into the prospect's customers' challenges.

Answer: C

Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better. Reference: https://www.salesforce.com/resources/articles/sales-pitch/#sales-pitch-tips

NEW QUESTION # 44
......

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Valid Salesforce-Sales-Representative Exam Camp Pdf - Salesforce-Sales-Representative Latest Test Guide

Salesforce Salesforce-Sales-Representative Quiz & Salesforce-Sales-Representative study guide & Salesforce-Sales-Representative training materials

Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Salesforce Certified Sales Representative Sample Questions (Q39-Q44):

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